Refund & Return Policy – Shop At Nova
At Shop At Nova, your confidence and satisfaction are our top priorities. If your order doesn’t meet your expectations, we’ve made our return and refund process simple and transparent—so your shopping stays stress-free.
Eligibility for Returns & Refunds
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Returns must be requested within 7 days of receiving your order.
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Items must be unused, unwashed, and unworn, with all original tags, labels, and packaging intact.
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Refunds and returns are applicable only to purchases made directly from www.shopatnova.com.
Refund & Return Process
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Initiate a Return – Contact our support team at support@shopatnova.com or submit a request through your Shop At Nova account.
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Send the Product – Ship the item(s) to the return address shared by our support team.
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Quality Check & Approval – Once received, our quality team will inspect the product. If it meets our conditions, your return/refund will be approved.
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Refund Issued – Approved refunds will be credited to your original payment method within 5–7 business days.
Exceptions & Non-Refundable Items
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Final Sale and discounted products are not eligible for refund or return.
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Customized or personalized outfits cannot be returned or refunded.
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Damaged or defective products must be reported within 48 hours of delivery to qualify for replacement or refund.
Need Assistance?
Our customer support team is here for you. For any help with returns or refunds, feel free to contact us at support@shopatnova.com.
✨ Shop At Nova – Fashion you love, service you can trust. ✨